Question 1

How does proShift prevent unqualified staff from being scheduled?

Accepted Answer

In Settings > Staff, each staff member has a Qualifications tab where you record their certifications, specialisations, and training completions. In Settings > Roles, you define which qualifications are required for each role. When a manager tries to assign a staff member to a role they’re not qualified for, proShift shows a warning and — depending on your settings — either blocks the assignment or requires manager override with a logged reason.

Question 2

Can proShift handle on-call scheduling separately from regular shifts?

Accepted Answer

Yes. On-call rotations are managed in a dedicated scheduling layer. You define on-call windows (e.g., ‘Overnight on-call: 22:00–08:00, every 5th night’) and assign staff to the rotation. On-call slots appear in a separate lane on the schedule grid and do not count as worked hours unless the staff member is actually called in. Staff see their on-call windows in the mobile app and receive a reminder before each window starts.

Question 3

How does fatigue monitoring work?

Accepted Answer

proShift tracks each staff member’s shift pattern across the rolling schedule. Before you publish, the compliance panel runs a fatigue check: it flags any staff member who has fewer than 11 hours between consecutive shifts, who has worked more than 45 hours in a week, or who has three or more consecutive overnight shifts. You can review the flags, make adjustments, and republish — or override with a documented reason if clinical necessity requires it.

Question 4

Is proShift suitable for multi-department clinics (e.g., A&E, ICU, outpatient)?

Accepted Answer

Yes. proShift supports unlimited departments within one account. Each department — A&E, ICU, Outpatient, Surgical, Admin — gets its own schedule lane, staff pool, and coverage targets. Department heads can manage their own schedules while the clinical operations director sees the consolidated view. Role permissions are department-scoped, so ICU managers cannot edit A&E schedules.

Question 5

How does proShift handle weekend and public holiday pay differentiation for payroll?

Accepted Answer

You define pay rate multipliers for weekend and public holiday shifts in Settings > Payroll Rules — for example, 150% on public holidays and 125% on Sundays. proShift applies these rates automatically when calculating payroll summaries. The exported payroll report breaks out regular hours, weekend hours, and public holiday hours separately for each staff member, making it straightforward to import into your payroll system.

Un logiciel de planification qui respecte la complexité du secteur de la santé

Pourquoi la planification dans la santé est plus difficile qu’ailleurs

Scheduling the wrong staff without the right certification is a liability

Night and weekend on-call rotations are impossible to track fairly

Staff fatigue from back-to-back shifts leads to burnout and errors

Comment proShift le résout

Certification-Aware Scheduling

Fatigue Monitoring

On-Call Schedule Support

Les fonctionnalités que les établissements de santé utilisent vraiment

Foire aux questions

Une planification aussi rigoureuse que vos exigences