How Grand Cappadocia Resort & Spa Cut Scheduling Time by 70%
350-room resort, 4 departments, 180 staff — proShift replaced 3 spreadsheets and a WhatsApp group.
Grand Cappadocia Resort & Spa — 180 staff across 4 departments.
About the Company
Grand Cappadocia Resort & Spa is a 350-room luxury resort operating year-round in Ürgüp, Nevşehir. The property runs four core departments — Reception, Kitchen, Housekeeping, and Security — with shifts spanning all 24 hours. At peak season, the team reaches 180 staff across all departments.
The Challenge
Before proShift, the resort’s Operations Director managed all shifts across four departments using a combination of Excel files, a shared Google Sheet, and a WhatsApp group for last-minute changes. The system broke down every weekend.
Manual Scheduling Chaos
Building the weekly schedule took 8–10 hours every Sunday. Any change triggered a cascade of WhatsApp messages. By Monday morning, the schedule was already outdated.
Coverage Gaps at Peak Season
Department heads had no visibility into each other’s schedules. Double bookings and uncovered shifts only surfaced when the shift started — sometimes during full hotel occupancy.
No Compliance Tracking
Overtime was tracked manually in a separate spreadsheet. No one checked whether shifts complied with the 45-hour limit or rest period rules until the annual labor audit — which revealed 14 violations.
The Solution
Grand Cappadocia deployed proShift across all four departments in one weekend. The entire staff was onboarded through the mobile app within 48 hours.
Drag-and-drop replaced 10-hour Sunday sessions.
The Operations Director now builds the full weekly schedule in under 45 minutes using shift templates. Changes propagate instantly — no WhatsApp needed.
Traffic-light coverage bar eliminated blind spots.
Department heads now see coverage in real time. Amber warnings surface 48 hours before gaps become problems. Red alerts are resolved before publish.
Zero violations in the first audit after go-live.
proShift’s compliance engine flagged every shift that exceeded 45 hours or missed the required 11-hour rest period. Managers resolved them before publishing — automatically.
The Results
Six months after deploying proShift.
From 10 hrs/week to under 3 hrs
₺42,000 saved in 6 months
Down from 14 in the previous year
Results measured over a 6-month period (April–September 2025) via proShift analytics and property HR records. All figures self-reported by the customer.
“proShift didn’t just replace our spreadsheets — it gave us back our Sundays. I used to spend half the day building schedules. Now it takes 40 minutes and the team actually gets notified automatically.”
How We Got There
From signup to fully live in 5 days.
Account & Team Setup
Imported 180 staff from CSV. Departments and roles configured by the admin.
Manager & Staff Training
Managers walked through schedule building in one 2-hour session. Staff downloaded the app and confirmed their first shift.
Go Live
First live schedule published. All departments notified simultaneously. Zero onboarding issues reported.
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